Manage your users
Add account users and administrators and manage their permissions and access.
Every call and message, one visible workflow
Unify your entire team conversations
Empower your teams to collabarate faster and keep teams productive with a shared inbox.
Listen to business voicemails and shared sms inbox.
Manage roles for your sub users.
Assign conversation to the right team member.
limephone · team inbox
12 OPEN
All conversations
NS
Northstar StudioCan we move tomorrow’s call?
2mHD
Harbour DentalNew voicemail · 0:24
8mRL
Ridgeway LegalThanks, that works.
1hNorthstar Studio
SMS · +44 20 7946 0284
Alex owns this
Can we move tomorrow’s call to 3pm?
Internal note · Alex: I can cover this.
Absolutely — I’ve updated the time to 3pm.
Reply to Northstar Studio... SEND
Assigned to Alex · Team notified
Route to right team
Assign lead owner
Collabarate as teams
Share virtual numbers
SMSOPEN
Northstar Studio
New message · 2m
CALLCALL BACK
Harbour Dental
Missed call · 8m
VMPLAY
Ridgeway Legal
Voicemail · 0:42
Meet customers where they are
Communicate the way customers prefer
Faster text response
Limephone automatically syncs the notes and comments you make during calls to your CRM or Helpdesk — keeping that info accessible to the whole team.
Messaging history
If the conversation can't be resolved on the first call, you can assign a detailed follow-up task to the most qualified team member.
Shared context, clear responsibility
Improve collabaration
Keep helpful info attached to calls and texts as they travel across your team.
Assign Teammates
Provide the appropriate level of account access to all of your team members.
Complete transparency
Work with your teammates to respond and follow up on calls. Everyone shares visibility and responsibility.
One operational inbox
Unify all conversations with one team inbox
Shared Call Notes
Keep helpful info attached to calls and texts as they travel across your team.
Manage Numbers
Assign, share or transfer phone numbers between your team members.
User Roles
Provide your team members with granular levels of account access.
Assign Owners
Assign clear ownership of calls and leads which improves transparency.
Respond while intent is high
Get more (happy) customers
Answer anywhere.
Call Forwarding Management.
Saves time
When you’re slow to respond, they’re quick to go somewhere else.
LimePhone helps you respond faster with text messages—98% of which get opened in minutes.
98%
of text messages get opened in minutes
Received10:04
Assigned10:05
Replied10:07
Flexible coverage
Answer calls in the browser or on a mobile device
Each agent on your team can choose which device they want to receive calls on (and easily switch back and forth) so offering voice support is convenient, not a hassle.
Control how calls are assigned
Ring all users simultaneously, assign calls to a specific agent, or set up team-based routing. Make sure your team never misses a call.
Keep everyone in the loop
Help personalize more conversations with shared notes and contacts
Maintain clear visibility of call activity across the team.
Send reminders through text and email
Reminders for agents and customers
Ready to collaborate
