We have put together answers to many of the common questions. If you cannot find the answer you are looking for, please contact us or refer to our knowledgebase
A virtual phone number is a phone number that isn’t bound to a SIM or a physical address. Virtual phone numbers let you make and receive calls, send and receive texts, on one mobile phone just like your main mobile number. A virtual phone number is ideal as your second number.
Our number porting process is straightforward. You can initiate the process through your account settings, and our support team will assist you every step of the way.
You can transfer your existing phone numbers from over 20+ countries including US and UK to LimePhone.
LimePhone provides you with a dedicated business phone number that you can use for all your business-related calls and texts. This keeps your personal number private and allows you to maintain a professional image. You can use the LimePhone app on your existing devices to manage your business communications without having to carry a separate business phone.
Caller ID: When you make a call using your LimePhone virtual number, the recipient will see your LimePhone number displayed on their caller ID. This helps them identify that the call is coming from your business line.
Outbound Caller ID: You can customize the outbound caller ID that is displayed when you make calls. This allows you to present a consistent business identity, even when making calls from different devices or locations.
LimePhone App: If you're using the LimePhone app to make a call, the app itself will indicate that the call is being made through LimePhone.
Call Forwarding: If you have set up call forwarding to your personal mobile or landline, the recipient will see your LimePhone number on their caller ID, even though the call is being forwarded to your other phone.
LimePhone offers a wide range of features, including:
Local, toll-free, and vanity phone numbers
Call forwarding,
call routing,
and IVR (Interactive Voice Response)
Voicemail transcription and call recording
SMS and MMS messaging
Integrations with CRM and other business tools
Team collaboration features
Advanced AI capabilities (if applicable)
LimePhone works anywhere with an internet access worldwide. You can also use LimePhone offline by forwarding the calls to your mobile or landline worldwide.
You can make and receive international calls and texts with LimePhone web and mobile apps. International calling rates will apply, and you can find those details on this link.
Use LimePhone on all major devices including iOS, mobile (Android) and desktop browsers. Use on any mobile device with LimePhone's Mobile Dialer
We currently support chrome and edge browsers.
Yes. LimePhone supports multiple team members. Please chose the team plan to access this feature. You will be able to assign and route the numbers to your team members.
Yes, we do. If you are away from your phone or have powered off, our service will give your callers the option to leave a voicemail. Voicemails are delivered instantly as mp3 files to the email address you used to sign up, access them through your desktop and mobile apps.
Keep your current phone number when you switch to LimePhone.
We're able to port phone numbers from europe and US.
To make the switch, porting takes between 3-5 business days and costs between $10-$50 per number depending on the number type and country.
Nope! LimePhone works directly with your existing phone. You can also use the desktop browser, or Android apps for calls and messages. For IOS, you can use our web dialer
We offer US and UK based support through email, live chat, and phone. Our support team is available between 9 am to 9 pm EST to assist you with any questions or issues.
Nope! LimePhone works directly on your web browser on both web and mobile devices.
You can also use the desktop browser, or Android apps for calls and messages. For IOS, you can use our web dialer
LimePhone supports virtual numbers from over 40+ countries.
Go to Sign up > Select a plan > Select a number type > Select a country
You'll see all available countries and numbers!
If yours isn't listed, contact us as we are able to offer a custom setup in most countries for an additional fee.
Just like your regular phone, you can send and receive text messages (SMS) from your LimePhone number to any local or international number. You can manage the messages fromLimePhone dashboard or the app.
Outgoing SMS to USA requires 10DLC registration with an additional one time 25$ fee.
Shared numbers allow multiple team members to use the same phone number. You can manage access and permissions for each team member and track usage for shared numbers.
Virtual phone numbers offer a range of benefits across various industries. Here are some specific use cases:
Real Estate:
Dedicated agent lines: Agents can use virtual numbers to give each client a dedicated point of contact, fostering trust and improving communication.
Lead capture: Capture leads through online ads or social media by providing a virtual number for inquiries. This keeps personal numbers private and allows for easier lead tracking.
Virtual tours: Offer virtual tours to potential clients by providing a dedicated virtual number for scheduling appointments.
E-commerce & Retail:
Customer service: Establish a separate customer service line for a more professional experience and efficient call routing to the appropriate department.
Order tracking: Provide a virtual number for order inquiries, allowing customers to track orders and get status updates without needing to reach a salesperson.
Promotions & Marketing: Use virtual numbers for specific marketing campaigns to track call volume and campaign effectiveness.
Finance & Banking:
Dedicated account manager lines: Give each account holder a dedicated virtual number to reach their personal account manager for a more personalized service.
Fraud prevention: Set up a virtual number for two-factor authentication during logins or transactions, adding an extra layer of security.
Customer support: Offer a dedicated virtual number for credit card inquiries or loan applications, streamlining customer service for specific needs.
Healthcare:
Patient communication: Provide patients with a separate virtual number for appointment scheduling and communication with healthcare providers.
Telehealth consultations: Use virtual numbers for telehealth appointments, allowing patients to connect with doctors remotely without compromising privacy.
Prescription refills: Set up a dedicated virtual number for prescription refills, offering patients a convenient way to manage medications.
Travel & Hospitality:
International bookings: Offer local virtual numbers in different countries to attract international travelers and provide easy contact options.
Guest communication: Provide guests with a dedicated virtual number for hotel inquiries and room service requests, enhancing guest experience.
Local tours & activities: Promote local tours and activities through dedicated virtual numbers, allowing tourists to book experiences easily.
Non-Profits & Education:
Volunteer recruitment: Use virtual numbers for volunteer applications and inquiries, streamlining the volunteer recruitment process.
Donor communication: Offer a dedicated virtual number for donor inquiries and thank you calls, fostering stronger relationships with supporters.
Event registration: Promote events through virtual numbers for registration and inquiries, making it easier for attendees to participate.
These are just a few examples, and the possibilities with virtual numbers are vast. By considering your specific industry needs, you can leverage virtual numbers to enhance communication, improve customer service, and streamline operations.
A billing cycle is a monthly period for which your LimePhone usage is charged. It starts on the day you activate your service and runs for 30 days thereafter..
Your bill will detail your monthly LimePhone plan charges, including your chosen plan fee, any additional data used beyond your plan allowance, international calling charges (if applicable), and any premium services you've subscribed to.
You can access your most recent bill by logging into your LimePhone account online or through the LimePhone app. The "Billing" section will display your current charges and allow you to download a PDF copy for your records.
LimePhone accepts major credit cards like Visa, Mastercard, and American Express.
We also accept bank wire, paypal and crypto. Please contact our sales for alternative payment methods.
Your LimePhone service will be automatically charged at the beginning of your billing cycle, or following your trial expiring if not cancelled.
Yes, you can easily update your payment method by logging into your LimePhone account and navigating to the "Billing" section.
If your payment fails, you will receive a notification via email or text message. LimePhone will attempt to process the payment again within a few days. If the payment remains unsuccessful, your service may be suspended until the outstanding balance is cleared.
Your current plan details are displayed on your LimePhone account dashboard and on your monthly bill.
Yes, you can upgrade your plan at any time during your billing cycle. However, downgrading a plan will only take effect at the beginning of your next billing cycle.
You can monitor your usage through the LimePhone app or by logging into your account online. The "Usage" section will display your current usage and remaining allowance within your plan.
If you use more minutes or sms than your plan allows, you will be charged overage fees per minute / sms.
Premium services are features like, voicemail transcription, answer calls with auto attendant, Text Broadcasts (send bulk SMS messages to your customers) Call CRM (organize & track customer interactions) and 25+ advanced integrations are included in our Team and Business plans.
All premium services are included on teams and business plan, the features are readily available at no additional add on cost!
LimePhone offers a variety of plans with varying talk minutes, and messaging options. You can choose the plan that best suits your needs.
Check out our latest Plans
To avoid overage charges, monitor your Usage LimePhone app. Additionally, if your allowance and additional Pay-As-You-Go calling credit are used. You will not occur additional costs, but this will effect your serivice.
LimePhone is accessible through a web app, desktop apps (Windows and Mac), and mobile apps (android)
We also support SIP call forwarding.
We only support chrome and microsoft edge web browsers for web devices.
There could be several reasons.
Firstly, check your account has been activated by the LimePhone team.
Check your internet connection (cellular data or Wi-Fi) as LimePhone relies on internet for calls. Ensure you have enough calling minutes credits in your plan and haven't reached any limits. Verify the dialed number is correct and doesn't contain typos.
Verify if your account has enough credits as calls outside USA are billed per minute.
Finally, restart the LimePhone app and your device.
Go to Numbers > Manage Number > Turn on call recording.
Always be transparent with the other party before recording a call.
Note: for system level please go to settings>platform>call recording to enable/disable platform wise.
Voicemail acts as your answering machine when you miss a call. You can configure voicemail greetings and access messages through the LimePhone app or Android app.
You can listen to the voicemail from the web dashboard >>on the leads and call records page
Voicemails are accessed through the desktop app, mobile dialer and emailed as an mp3.
Poor call quality can be caused by weak internet connection (cellular data or Wi-Fi). Try switching between Wi-Fi and cellular data to see if it improves. Ensure you're in an area with good network coverage. End and restart the call, and if the issue persists, contact LimePhone support.
LimePhone utilizes industry-standard encryption protocols to protect your calls and messages. However, it's recommended to keep your LimePhone app updated and be cautious with any information shared through calls or messages.
App updates are typically handled through your device's app store - Google Play Store for Android. Look for the LimePhone app and see if an update is available. Updating ensures you have the latest features and security patches.
You can change your password by logging into your LimePhone account online. Navigate to your account settings > personal "Change Password".
We recommend usingthe latest version of Chrome or Edge for the best performance and user experience.
LimePhone does not support firefox or mobile devices including ipad.
Please use https://dialer.limephone.io for mobile devices.
Yes, we offer a 14-day free trial for all new users who signup with a business email.
To qualify for a free trial, you need:
A valid business email address: This helps us ensure that our trial is used by professionals and businesses who can benefit from LimePhone's features.
A verified mobile number: We use your mobile number for identity verification to prevent fraudulent activity.
A valid credit card on file: This helps us deter abuse and ensure that only serious users access our trial. Your card will not be charged during the trial period.
Please contact support if you do not have any of the above and require a trial.
Activating each trial involves costs and resources on our end. These requirements help us prevent abuse and ensure that our trial program is used by genuine individuals and businesses who are interested in exploring LimePhone's capabilities.
After your 14-day trial, you will be automatically subscribed to the plan you selected when signing up and your card will be billed. However, you can cancel your subscription at any time, with no obligation.
Yes, we offer a 30-day money-back guarantee. If you are not fully satisfied with LimePhone, you can cancel within 30 days of your first payment and request a full refund, subject to our terms and conditions.
During your trial, we allocate a random phone number from the US, UK, or Canada.
You can request a custom number during your trial. Please contact our sales team to discuss your options.
Yes! If you upgrade to a paid plan before your trial ends, you can keep the number that was assigned to you.
To prevent abuse, we have the following limitations during the trial period:
Outgoing SMS is disabled. You can receive SMS messages, but you won't be able to send them.
50 minutes of local outgoing calls. You have a limit of 50 minutes for making local calls. Incoming calls are not restricted.
If you cancel your subscription, your number will be deactivated. If you decide to sign up again later, you may not be able to get the same number back.
This expanded FAQ section provides comprehensive information about your trial program, including details about number availability, trial limitations, and the process for obtaining a custom number. This should help potential users understand the trial process and reduce any confusion.
If you require additional time to evaluate LimePhone, please contact our sales team. We may be able to offer a trial extension on a case-by-case basis.
By addressing these common questions, you can provide a comprehensive and reassuring experience for potential customers considering a LimePhone trial.
You can make calls using the following options
On desktop
On mobile web dialer
Using our Android App
Please note that we only support chrome and edge browsers.
You can send and receive text messages, including MMS messages with pictures and videos, directly within the LimePhone app.
Note: For outgoing SMS to the USA, 10DLC registration is required with a one-time $25 fee.
Access your voicemail messages and CDRs in the LimePhone app or the web app. You can listen to messages, download them, and read voicemail transcriptions.
Yes, you can record calls. Remember to comply with local laws and regulations regarding call recording.
You can forward calls to:
Your mobile phone or landline (worldwide)
A SIP address
The LimePhone mobile app
The LimePhone web app
Note: Call forwarding to phone numbers in US/Canada/UK is free. For any other regions per minute rates apply
You can import contacts from your phone or computer, create contact groups, and add notes to individual contacts.
LimePhone auto creates contacts for any incoming calls.
We utilize Twilio's robust security infrastructure for call handling and follow their best practices to protect your data. This includes encryption of data in transit and at rest, access controls, and regular security audits.
Our web servers and data are hosted on secure servers provided by AWS and Google Cloud across globally distributed data centers.
Your data is stored on Twilio's secure servers for call-related information and AWS and Google Cloud servers for other data. We comply with relevant data protection regulations, such as GDPR, in all the regions where we operate.
Yes, LimePhone complies with relevant industry regulations and standards, such as GDPR in Europe and relevant data protection and telecom laws in the US. We are committed to protecting your data and privacy and ensuring that our services meet the highest security and compliance standards.
Call recordings are stored securely on our servers and are only accessible to authorized personnel. You can control call recording settings within your account and choose to delete recordings at any time.
We use industry-standard encryption protocols to secure your calls and protect them from unauthorized access or interception. Our infrastructure is regularly monitored for security vulnerabilities and threats.
We will not use your phone number or contact information for marketing purposes without your explicit consent. You can opt out of marketing communications at any time.
We utilize various strategies to combat spam and scam calls, including:
Caller ID Filtering: We filter calls based on caller ID information to identify and block known spam numbers.
Machine Learning: We use machine learning algorithms to analyze call patterns and identify suspicious activity.
Blacklists: We maintain blacklists of known spam numbers and block calls from those numbers.
Reporting: We encourage users to report spam calls so we can update our filtering systems and protect other users.
Yes, LimePhone cooperates with law enforcement agencies in accordance with applicable laws and regulations. We may provide information to law enforcement upon valid legal request.
We prohibit the use of LimePhone for making unsolicited robocalls and usage of our infra for telemarketing or SPAM. We have systems in place to detect and prevent robocalling activity.
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Join thousands of businesses that already trust their phone service to LimePhone.
Try for freeCancel anytime
Money back guarantee
Starts at $9/mo
