Keep the old service active
Continue paying and maintaining the current account until the transfer has been confirmed. Avoid plan changes or cancellation during an active request unless your porting contact advises otherwise.
Guided number transfer
Port your business phone number to LimePhone
Keep the number customers already know. Confirm eligibility, prepare matching account details, and build the new call flow while LimePhone guides the transfer.
Guided eligibility checkNo separate LimePhone porting fee for supported transfers
Keep the number customers know
What does it mean to port a phone number?
Phone number porting transfers an eligible number from its current provider to a new provider. The number stays the same, but the service, account, and call-handling system behind it change.
For supported numbers, LimePhone guides the request and does not charge a separate porting fee. Your plan, number, and usage charges may still apply. Eligibility, documents, and completion time depend on the country, number type, current provider, and accuracy of the account information.
Keep the current service active until LimePhone confirms that the transfer is complete. Cancelling early can interrupt service or cause the request to fail.
The porting process
Move your business number in four controlled steps
Prepare the new workspace before cutover so the team knows how calls, voicemail, and messages should work when the number arrives.
- 01
Confirm that the number is eligible
Share the number, country, number type, and current provider with LimePhone. Support is confirmed before the transfer request moves forward.
- 02
Create the LimePhone workspace
Choose the appropriate phone plan, add users, and prepare a temporary number or test route where appropriate.
- 03
Submit matching account details
Provide the current account holder information, service address, account number, required authorisation, and any other documents requested for that number.
- 04
Test after the confirmed cutover
Once LimePhone confirms completion, test inbound and outbound calls, caller ID, voicemail, routing, emergency calling configuration where relevant, and SMS if messaging is enabled.
Prepare before submitting
Make every detail match the current provider's records
Most avoidable delays come from incorrect, incomplete, or outdated account information. Requirements vary, so treat this as a preparation list rather than a universal document list.
- A recent bill or account statement, where requested
- The legal account holder or business name
- The service address held by the current provider
- The provider account number and any transfer PIN
- Every phone number included in the request
- A signed letter of authorisation or local equivalent, if required
- The authorised contact who can resolve provider questions
Protect business continuity
Prepare the new call flow before the number moves
The cutover should be the final connection step, not the first time the team considers routing and ownership.
Build the call route early
Define business hours, users, forwarding, voicemail, and fallback behaviour in advance.
Plan call routingAssign conversation owners
Decide who handles sales, support, billing, urgent calls, after-hours messages, and failed routes.
Set up team accessPrepare messaging separately
Voice porting does not remove messaging registration, consent, or capability requirements. Confirm SMS support and approvals for the transferred number.
Review business textingAvoid preventable rejections
Common reasons a number transfer is delayed
Account information does not match
A different business name, address, account number, or transfer PIN can cause the current provider to reject the request.
The number or account is not eligible
An inactive line, an account restriction, a pending order, or an unsupported country or number type can prevent the transfer.
Required authorisation is missing
An incomplete authorisation form, missing bill, or unverified signer can stop the request until the record is corrected.
The old service was cancelled too early
The number generally needs to remain active with the current provider until the receiving provider confirms completion.
Several services share one account
Moving one number can affect linked lines or services. Ask the current provider how a partial transfer changes the remaining account.
Messaging approval is still pending
Call service and SMS readiness may follow different processes. A US business local number, for example, may require approved A2P 10DLC registration before business messaging is enabled.
After confirmation
Run a complete post-port test before announcing the switch
Inbound calls
Call from more than one external network and confirm the correct LimePhone route answers.
Outbound caller ID
Place a test call and confirm the expected business number is presented where supported.
Voicemail and fallback
Let the route go unanswered and verify the greeting, notification, and ownership of the resulting message.
Team permissions
Confirm that authorised users can access the number and that unrelated users cannot.
Business SMS
If messaging is supported and approved, test inbound and outbound messages and any opt-out handling.
Customer touchpoints
The number is unchanged, but update internal documentation, provider references, and support instructions that mention the old system.
Keep the identity, improve the system
Put a modern business phone workflow behind the number
After a successful transfer, the customer-facing number stays familiar while your business can use LimePhone's supported calling, routing, voicemail, shared access, and messaging features.
Transfer questions
Phone number porting FAQ
Can I keep using my number while it is being ported?
Keep the current service active until LimePhone confirms completion. Your porting contact can explain the expected transfer window and any temporary setup steps for the specific request.
Does LimePhone charge a porting fee?
LimePhone does not charge a separate porting fee for supported number transfers. The active phone plan, number, usage, and any third-party charges may still apply.
How long does phone number porting take?
There is no universal completion time. Timing depends on the country, number type, current provider, account status, required documents, and whether the submitted information matches the provider's records.
Can every phone number be transferred?
No. Eligibility depends on carrier coverage, country rules, number type, account status, and the receiving provider's support. LimePhone confirms eligibility before the request proceeds.
Will my service stop during the transfer?
There may be a cutover window, but keeping the old service active and preparing the LimePhone route in advance reduces avoidable disruption. Test the number immediately after completion is confirmed.
Can I transfer only one number from a multi-line account?
Sometimes, but a partial transfer can change or close linked services with the current provider. Confirm the impact on remaining numbers, broadband, bundles, or account discounts before authorising the request.
Does SMS automatically work after a voice number is ported?
Not always. SMS capability and approval depend on the country, number type, carrier, and applicable registration. US business messaging may require approved A2P 10DLC registration before sending is enabled.
Can I transfer the number away from LimePhone later?
Eligible numbers may be transferred to another provider, subject to account status, number ownership, local rules, and the receiving provider's requirements.
Bring your number
Start the transfer with the right account details ready
Create your LimePhone workspace, confirm eligibility, and keep the current service active while the number is moved.
