Receive and reply
Receive text messages from customers, staff, and suppliers, then respond from the web or mobile app.
BUSINESS TEXTING
Business texting that keeps every conversation moving
Send SMS online, collaborate with your team, reach individuals or groups, and manage every reply from one shared inbox.
- Text groups and individuals instantly
- Assign conversations to the right teammate
- 10DLC and STIR/SHAKE support for US numbers
TrustpilotRead customer reviewsOne number for calls and texts
Sarah Mitchell+1 415 555 0198
Assigned to AvaHi, can you confirm the appointment for tomorrow?
Of course — you’re booked for 10:30am. Reply YES to confirm.
YES, thank you!
Write a message…Send
✓
Conversation assignedAva will take it from here
Two-way SMSShared team inboxWeb and mobileReusable templates
ONE PLACE FOR EVERY REPLY
Two-way conversations, without the phone juggling
Give customers a fast, familiar way to reach you while your team works together behind the scenes.
Manage contacts and lists
Sort contacts into useful segments so the right message reaches the right people.
Save time with templates
Create reusable replies for common questions and keep your team’s answers consistent.
Support customers by SMS
Handle queries as they arrive and keep the full conversation visible to everyone who needs it.
RESPOND IN REAL TIME
Stop switching tools to find new messages
Keep calls and texts together, so your team can answer quickly and see the full customer context.
- All conversations in one place
- Send SMS from web or mobile
- Reusable templates for standard replies
- Real-time web and email notifications
JM
New message from James“Could we move the booking to Friday?”
NowLP
Missed-call text sentAutomatic recovery message delivered
1m✓
Conversation resolvedClosed by Priya
4mTeam inbox7 open
Waiting 2 minSarah Mitchell · Appointment
AvaWaiting 8 minLewis Homecare · Quote
PriyaSnoozed until 2pmJames Reed · Follow-up
SamSTAY ON TOP
Make ownership clear, even on busy days
Chat with multiple customers at once without letting anyone fall through the cracks.
- Filter by waiting time
- Assign conversations to teammates
- Snooze conversations until later
- Resolve completed conversations
MISSED CALL RECOVERY
Turn unanswered calls into active conversations
Keep the opportunity alive with an immediate text and a shared thread your team can continue.
- 01
Text missed callers automatically
Send a helpful response while the caller is still looking for an answer.
- 02
Continue by SMS
Reply using the same business number your customer already knows.
- 03
Work together
Let teammates see, assign, and answer the same conversation.
BUILT FOR DAILY WORK
Powerful texting features, kept simple
Contacts and listsAuto-repliesWeb textingCall notesTagsTeam assignmentSaved repliesFilter and sortHoliday responsesIntegrations
START TEXTING SMARTER
Bring every customer conversation into one place
Choose a business number and start calling and texting from LimePhone.
Try for freeCancel anytime · Money-back guarantee
