Ring teams your way
Ring multiple teammates simultaneously or use an ordered sequence so calls reach the best available person.
Business call routing
Call routing for small business, without the phone tag
Direct every caller to the right person, team, or fallback based on business hours and availability. LimePhone keeps work calls moving across mobile, web, landline, and SIP.
Set up a business number and routing rules in minutes.
Incoming business call
1Check business hours
2Ring sales team
3Forward or voicemail
Reach the right teamSend calls where they can be answered.
Cover every hourUse separate open and closed-hour routes.
Keep existing devicesRoute to mobile, web, landline, or SIP.
Flexible routing rules
A clearer path from hello to the right teammate
Build a practical call journey around how the business actually works, with straightforward rules for teams, schedules, and unanswered calls.
Route by business hours
Create different destinations for open, closed, and out-of-office periods, so callers always get a useful next step.
Guide callers with IVR
Use a phone menu to direct sales, support, billing, and other enquiries without relying on a receptionist.
Forward to any destination
Connect calls to a mobile phone, landline, SIP endpoint, or another number while presenting one professional business identity.
Add a reliable fallback
Send unanswered calls to another teammate or voicemail instead of leaving customers at a dead end.
Answer from mobile or web
Give distributed teams a consistent way to handle business calls wherever the working day takes them.
How it works
Set the route once. Keep the team reachable.
LimePhone connects the business number to the people and devices already in use.
Explore the work phone platform →1
Choose the destination
Select a teammate, group, external number, SIP endpoint, or voicemail.
2
Set the conditions
Decide what happens during business hours, after hours, and when no one answers.
3
Test and go live
Place a test call, confirm each path, and adjust the order as the team changes.
Choose the right tool
Call routing, forwarding, and IVR compared
Best for complete call journeys
Call routing
Combines schedules, ringing rules, forwarding, menus, and fallback destinations into one call path.
Best for a direct handoff
Call forwarding
Sends a call from the business number to another phone number or endpoint.
Learn about call forwardingBest for caller self-selection
IVR and auto attendant
Lets callers choose the department or next step using a phone menu.
Learn about auto attendantCommon questions
Call routing FAQ
Straight answers for small teams planning a better inbound call experience.
What is call routing?
Call routing uses predefined rules to direct incoming calls to a person, team, menu, external number, or voicemail based on conditions such as business hours and availability.
Can LimePhone route calls by business hours?
Yes. Different routes can be used during open and closed hours, helping callers reach the right destination or receive an appropriate after-hours option.
Can calls ring multiple teammates?
Yes. Calls can ring team members simultaneously or follow an ordered sequence, depending on how the team prefers to answer.
What happens if no one answers?
An unanswered call can follow a fallback route, such as another teammate, an external destination, or voicemail.
A better answer path
Give every business call somewhere useful to go
Create a professional routing setup that helps a small team answer more calls without adding more phones.
