01 · Consistent greeting
Sound like one company
Use approved greetings and information instead of relying on whoever happens to pick up.
AI answering for virtual offices
Give your virtual office a receptionist that always picks up.
Answer routine business calls around the clock, capture why each person called, and move important conversations to the right teammate—even when your company has no fixed front desk.
Phone plan requiredAI add-on from $59/monthHuman handoff stays available
Virtual office lineAnswering now
Caller“I need to check whether your team supports my region.”
AI receptionistAnswers from approved business information, records contact details, and follows the defined next step.
Answer
Capture
Route or hand off
One professional front doorUse a business number without a staffed reception desk.
Coverage across time zonesDefine when AI, people, voicemail, or fallback routing should answer.
Context before handoffGive teammates the caller’s details and reason for calling.
A front desk without the address
Keep a distributed business easy to reach.
A virtual office can look professional from the outside while the team works from homes, coworking spaces, or several countries. The difficult part is not the address—it is deciding who owns every incoming call.
02 · Structured intake
Capture the useful details
Ask for contact information, company, reason for calling, and the preferred next step.
03 · Clear ownership
Route by purpose
Send suitable calls to sales, support, an on-call teammate, voicemail, or another defined destination.
04 · Flexible fallback
Stay useful after hours
Answer approved questions or take a message when nobody is scheduled to receive a live transfer.
How it works
Build the call flow around the team you have.
Start with one business number, define what the AI may say and collect, and keep a person available for the moments that need judgement.
Choose or keep a number
Select supported inventory or ask whether an existing number is eligible to port.
Add approved knowledge
Provide the business information, common questions, boundaries, and escalation rules the AI may use.
Define the handoff
Choose the people, teams, schedules, voicemail, and fallback destinations for each call type.
Test real scenarios
Call the line, review the answers and transfers, then refine the flow before publishing it widely.
Designed for remote operations
Use AI where repetition is high. Keep people where judgement matters.
A good fit for
- Routine availability and service questions
- New-enquiry and callback intake
- After-hours message capture
- Defined transfers to remote teammates
- Multi-location or time-zone coverage
Keep a person involved for
- Complex complaints or sensitive conversations
- Regulated advice and case-specific decisions
- Calls that require identity verification
- Exceptions outside approved business rules
- Any workflow where the caller requests a human
Choose the right answering model
AI answering, voicemail, and human reception solve different problems.
No one model is right for every call. Use this practical comparison to decide where each belongs in your virtual office.
| Need | AI receptionist | Voicemail | Human receptionist |
|---|---|---|---|
| Immediate routine answers | Strong, within approved knowledge | No | Strong, when staffed |
| 24/7 predictable coverage | Strong | Strong for message capture | Depends on staffing model |
| Structured data capture | Strong with a defined flow | Caller-led | Strong with a script |
| Nuanced judgement | Escalate | No | Strong |
| Cost model | Phone plan plus usage add-on | Usually included in phone plan | Staffing or service contract |
Pricing
Add AI answering when your call volume justifies it.
STARTER
$59/month add-on
200 inbound AI minutes for smaller virtual offices testing an always-available first response.
GROWTH
$150/month add-on
1,000 inbound AI minutes for recurring enquiries and more active team handoffs.
SCALE
$499/month add-on
3,000 inbound AI minutes for higher-volume, customer-facing operations.
IMPORTANT
An active phone plan is required
AI minutes cover inbound calls handled by the AI Receptionist. Other calling, SMS, taxes, fees, and overage may be separate.
Virtual office FAQ
Questions to settle before going live.
Can the AI receptionist transfer calls to remote teammates?
Yes. Configure supported transfer and routing destinations around teams, schedules, and call types. Test each handoff path before publishing the number.
Does a virtual office need a new phone number?
Not always. You can select a supported new number or ask whether an existing business number is eligible to port to LimePhone.
Can the AI answer outside business hours?
Yes. Define when the AI should answer, what it may say, and whether a call should be captured, transferred, or sent to another fallback.
Will callers know they are speaking with AI?
Your greeting and call flow should set an appropriate expectation for callers. Keep the wording clear and follow applicable disclosure and recording requirements.
Can several remote teammates use the same business number?
Supported team plans allow shared calling and messaging workflows, so authorized teammates can handle customer conversations without publishing personal numbers.
What should the AI not handle?
Do not use it for regulated advice, sensitive decisions, identity-critical actions, or any scenario outside the approved business information and escalation rules.
Build your virtual front desk
Answer first. Route clearly. Keep your team flexible.
Start with a professional number and add AI answering when you are ready.
