Maintaining seamless communication is crucial for any business, and call forwarding is a powerful tool that can help you achieve just that. Whether you have a team that's geographically dispersed or simply want to ensure you never miss an important call, call forwarding offers a convenient and effective solution.

Boosting Customer Service with Mobility

In today's fast-paced business world, flexibility is key. Call forwarding empowers your team members, especially salespeople and executives who are frequently on the go, to receive calls on their mobile devices. This ensures they can address customer inquiries promptly, leading to higher satisfaction levels and a more positive brand experience.

Demystifying Call Forwarding

But what exactly is call forwarding? It's a handy feature that allows you to redirect incoming calls to a different phone number. This flexibility gives you the freedom to route calls to your office line, home phone, mobile device, or even a colleague's phone, ensuring you or someone on your team is always available to take the call.

A Business Essential, Especially in Today's World

For businesses that rely heavily on phone communication, call forwarding becomes an indispensable tool. It's particularly valuable for companies with international operations, where time zone differences can create communication challenges. Call forwarding bridges these gaps, allowing you to connect with clients and colleagues around the globe seamlessly.

The Remote Work Revolution and Call Forwarding

The COVID pandemic saw a surge in remote work. Call forwarding has proven to be an invaluable asset during this time, enabling employees working from home to stay connected with colleagues and customers with ease. This ensures business continuity and maintains a sense of normalcy even when physical presence in the office is limited.

By incorporating call forwarding into your communication strategy, you can empower your team, enhance customer service, and ensure that your business stays connected and productive, no matter the circumstances.

How Call Forwarding Empowers Your Business

Imagine this: a potential client with a burning question, but your line is perpetually busy. It's a scenario every business dreads, especially in sales where consistent customer contact is vital. Fortunately, call forwarding exists to bridge communication gaps and ensure you never miss a valuable opportunity.

Benefits Beyond Busy Signals: The Power of Call Forwarding

Call forwarding offers a plethora of advantages that can significantly enhance your business operations. Here are some key benefits to consider:

• Enhanced Customer Service: The cornerstone of any successful business is exceptional customer service. Call forwarding ensures calls are always answered promptly, even if you're on the move. This fosters positive customer interactions and builds lasting relationships.
• Increased Availability: Geography is no longer a barrier. Call forwarding allows your business to maintain a constant connection with clients, regardless of location. This is a game-changer for remote teams and those catering to international clientele.
• Cost Savings: Call forwarding eliminates the need for dedicated staff solely for answering calls. This translates to significant cost reductions, particularly for smaller businesses or those embracing remote work models.
• Improved Efficiency: Streamline your call management with call forwarding. Calls can be directed to the most appropriate team member based on the inquiry, significantly reducing wait times and boosting overall call handling efficiency.
• Multi-Location Management: With multiple branches, call forwarding ensures customers are seamlessly connected with the right department or personnel. This translates to a more organized call flow and minimizes customer frustration.
• Extended Support: Providing top-notch after-hours support is achievable with call forwarding. Route calls to a designated employee or an answering service, guaranteeing uninterrupted customer assistance and preventing lost business opportunities.
• Travel Made Easy: Business trips needn't disrupt communication. Call forwarding allows you to receive important calls on your mobile device, ensuring business continuity and seamless customer interaction while traveling.
• Unwavering Business Continuity: Unexpected disruptions like power outages or natural disasters can be mitigated with call forwarding. By redirecting calls to a backup location or mobile device, your business remains operational and continues to serve customers during challenging times.

Call forwarding is a powerful tool that empowers businesses to stay connected, optimize efficiency, and ultimately, thrive in today's dynamic communication landscape. By leveraging this technology, you can cultivate stronger customer relationships, ensure seamless operations, and propel your business forward.

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Call Forwarding: A Step-by-Step Guide with LimePhone

Call forwarding is a game-changer for businesses seeking to enhance customer service, improve efficiency, and maintain seamless communication. Now that you've explored the numerous benefits this feature offers, let's delve into the practicalities of setting it up with LimePhone.

A Simple and Streamlined Process

The good news is that activating call forwarding with LimePhone is a remarkably straightforward process. 

This setting allows you to choose exactly how you wish to receive calls, ensuring you never miss another lead, even when on the go! You're able to choose from receiving calls from your browser, perfect for when you're in the office, to having the calls forwarded to your mobile phone when you're out and about!

Here's how to receive incoming calls from your browser, Android App, SIP or to your phone.

This is done in 2 steps!

1. Link Your Number
2. Link Your Virtual Number

Let's get started...

Step 1 - Link Your Number

A forwarding number is a number on which you would like to receive the calls.

You can add/update the forwarding number at anytime.

• Go to Settings > Personal > Call Forwarding​

Here you can choose how to receive your calls from the following:

• Browser - Perfect for when you're in front of your desktop
• InApp - Receive calls to your mobile through LimePhone's Android App
• SIP - Integrate existing numbers to receive calls
• Existing number - Great for forwarding your virtual number calls to ANY number!

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• Select how you'd like to receive calls by clicking each option to 'ON'.
• You're not limited to one option and can select as many as you wish!

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• To add a number for calls to be forwarded to (like you existing mobile or landline.
• Select 'Add Number'.

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• Enter the number you wish to receive calls to and click 'Verify'.
• You will receive a code via SMS.
• Enter the code to connect your number.

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You can enable and disable the number at any time using the 'ON/Off' button.

Step 2 - Link Your Virtual Number

You can toggle your preferences on or off at any time.

To do this go to Numbers

• Select 'Manage'

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• Share number with users / teams.

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• Select 'Call Forwarding'.

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Congratulations! 

You've successfully enabled call forwarding on your LimePhone account. Now, you can rest assured that no matter your location or availability, important calls will always reach you or the designated recipient.

Important Information

This action can only be performed by Admin roles. Please ensure your users and teams are assigned to the relevant number to receive and make calls.

You can also check out our Call Forwarding Video Guide

Additional Tips for Optimal Use

• Clearly Communicate Call Forwarding: If you're frequently utilizing call forwarding, consider including a brief message in your voicemail greeting informing callers that their call may be forwarded.
• Experiment with Different Scenarios: LimePhone allows you to set up various forwarding rules based on specific situations. Experiment with different configurations to optimize your call flow and ensure calls are directed to the most appropriate recipient.

By following these simple steps and incorporating these helpful tips, you can leverage LimePhone's call forwarding functionality to significantly enhance your business communication strategy.

Call Forwarding FAQ - Everything you need to know!

1. What is Call Forwarding?

With LimePhone Call Forwarding, you can seamlessly redirect your incoming calls to another phone number. This number can be another mobile phone, a landline at your home or office, or any other number you prefer.

2. Can I forward calls to an international number?

Absolutely! LimePhone allows you to add international numbers as forwarding destinations. However, keep in mind that forwarding calls to international numbers will incur additional charges. We recommend checking our current rates before setting up international forwarding.

3. Is there a cost associated with Call Forwarding?

LimePhone offers Call Forwarding as a free feature on all plans. 

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Plans do support international call forwarding, however, international call forwarding is not including in the calling allowance (Inclusive minutes), you'll be required to add additional credit to your account to support international call forwarding. This applies whether the call is forwarded to a mobile phone or a landline.

4. Can I use Call Forwarding while travelling internationally?

Yes! LimePhone's allows you to enable call forwarding while travelling internationally!

5. Are there any restrictions on the forwarding number?

The phone number you choose to receive forwarded calls must be an active phone line with voice capabilities.

6. Does Call Forwarding also forward text messages?

No, LimePhone Call Forwarding is designed specifically for handling incoming phone calls. Text messages will not be forwarded to the designated number.

For text message management, you can explore our LimePhone Texting options, which allow you to access and reply to text messages directly from your computer or other web-enabled devices.

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The best way to avoid missed calls: LimePhone

Call forwarding is a valuable tool for managing business calls, but it's not without limitations. Imagine a world where you could ditch the hassle of transferring calls and enjoy truly uninterrupted communication. LimePhone offers a revolutionary solution that takes business communication to the next level.

Introducing LimePhone: Your Gateway to Unparalleled Flexibility

LimePhone transcends the boundaries of traditional phone systems. Here's why it's the perfect choice for businesses seeking a flexible and reliable communication platform:

• Device Independence: Say goodbye to being chained to your desk! LimePhone allows you to receive calls and text messages on any device with an internet connection. This empowers you to stay connected and manage calls from your computer, smartphone, tablet, or any other web-enabled device.
• Effortless Teamwork: Collaboration is key in today's business environment. LimePhone fosters a culture of teamwork by allowing you to share phone numbers with your team. This ensures that important calls are always answered by someone who's available, eliminating the risk of missed opportunities.
• Seamless Call Forwarding: Even with LimePhone's incredible features, situations might arise where call forwarding remains a necessity. LimePhone seamlessly integrates VoIP call forwarding, ensuring you never miss a beat, even in scenarios with limited internet access or when receiving calls intended for a colleague.

Experience the LimePhone Difference: A Free Trial Awaits!

Ready to break free from the limitations of traditional phone systems and unlock a world of communication freedom? LimePhone offers a free, 14-day trial. Sign up today and experience the difference for yourself. LimePhone empowers you to stay connected, collaborate effectively, and ensure your business communication thrives in today's dynamic landscape.

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