Identify the caller
Separate residents, prospects, owners, vendors, and general enquiries conversationally.
AI receptionist for property managers
Every property call, sent to the right next step.
LimePhone identifies the property, caller, issue, and urgency—then routes maintenance, leasing, vendor, and resident enquiries using your portfolio rules.
After-hours coverage · Multi-property routing · Human escalation
🏢 Property identified
Maintenance intake00:56
Resident requestMaple Court · Unit 14
IssueWater under bathroom sink
AccessResident home after 4pm
RouteApproved plumber · standard priority
✓ Vendor notified with context
A consistent front door across the portfolio
24/7resident response
Multi-siteproperty rules
One viewcalls and messages
Portfolio-aware answering
Know who called, where, why, and what happens next.
Replace vague voicemail with structured information your team and vendors can act on.
Find the property
Collect the building, unit, address, lease context, and access information.
Assess the request
Follow approved rules for emergencies, routine maintenance, leasing, and payments.
Route and document
Transfer, message, schedule, or notify the appropriate team with a clean summary.
One line, different outcomes
Stop treating every property call the same.
Each caller gets questions and next steps designed for their intent and property.
LimePhone property agent● ANSWERING
There is water collecting under my bathroom sink.
I can report that for you. Which property and unit are you calling about, and is the water still flowing?
Outcome: Property, severity, access, and resident details sent to maintenance.
Operational control
Give each building its own playbook.
Property identification
Capture building and unit before a request reaches operations.
Emergency policy
Apply approved definitions and escalation contacts by location and time.
Leasing qualification
Collect move date, budget, unit needs, pets, and viewing interest.
Vendor routing
Send actionable information to the right approved vendor or coordinator.
Portfolio visibility
Organize call records, summaries, and messages instead of scattered voicemails.
Manager handoff
Escalate distressed, sensitive, or uncertain calls to a person.
Common questions
Property management AI FAQ
Can it distinguish emergency maintenance?＋
You define the emergency scenarios, questions, disclaimer language, contacts, and fallback path for each property. A person should remain available for uncertain or sensitive cases.
Can it answer leasing calls?＋
Yes. It can use approved availability and property information, collect prospect criteria, send links, and connect the caller to a viewing or follow-up workflow.
Does it work for multiple buildings?＋
Call flows can use different information, teams, business hours, and escalation destinations across numbers and locations. Confirm your desired portfolio structure during setup.
Can residents reach a human?＋
Yes. Configure transfers and callbacks for emergencies, complaints, vulnerable residents, or any request outside the assistant's approved scope.
Bring one property
See the complete resident-to-resolution call flow.
We will model your properties, common issues, emergency rules, and handoffs in a realistic AI demonstration.