A call goes unanswered
Choose when recovery starts: no answer, outside business hours, busy line, or a specific call route.
Missed-call recovery
Turn every missed call into a conversation.
When you cannot pick up, LimePhone texts the caller in seconds, captures what they need, and keeps the opportunity moving—without adding another device or inbox.
Set up in minutes · Keep your number · Cancel anytime
⚡ Text sent in seconds
9:41● ● ●
Missed callNew customer · just now
Auto-reply sent“Sorry we missed you—how can we help?”
Caller repliedNeeds an estimate for this week
Assigned to AlexFollow-up due in 4 minutes
✓ Lead recovered
One simple workflow across every missed call
24/7automatic coverage
1 inboxfor the whole team
Human + AIwhen each adds value
How it works
A missed ring should not end the conversation.
Keep the caller engaged while their need—and your business—are still top of mind.
LimePhone texts back
A helpful, editable message is sent from your business number within seconds.
The caller tells you why
They can reply naturally, share details, or follow a booking link without calling again.
Your team closes the loop
Own the follow-up in a shared inbox, or let AI qualify and route routine enquiries.
See the follow-up
Useful replies—not robotic dead ends.
Use different recovery messages for new leads, existing customers, after-hours calls, and urgent requests.
Missed call recovery● LIVE WORKFLOW
I need a quote for a repair this week.
Absolutely. What type of repair do you need, and what postcode is the property in?
Outcome: Lead details captured and assigned for a priority callback.
Built for follow-through
Everything between “missed” and “won.”
Editable messages
Match the reply to your voice, location, service, hours, and call route.
Two-way texting
Let callers reply immediately and continue the conversation from one business number.
Shared ownership
Assign conversations, leave internal notes, and make responsibility visible.
Booking links
Move ready callers directly to an appointment instead of starting phone tag.
Smart routing
Use business hours, teams, caller intent, and escalation rules to choose the next step.
Recovery analytics
Track missed calls, reply rates, response times, ownership, and outcomes.
Questions, answered
Missed-call text back FAQ
What is missed-call text back?＋
It automatically sends an SMS when a business call goes unanswered, giving the caller an immediate way to explain what they need or book a next step.
Can I use my existing business number?＋
Eligible numbers can be ported to LimePhone. Availability and timing vary by country and number type, so the team can confirm your number before setup.
Can I change the automatic message?＋
Yes. You can tailor the message to the reason the call was missed, business hours, location, or team receiving the follow-up.
Does every missed call receive a text?＋
You control the triggers and exceptions. Carrier rules, recipient consent, number type, and local regulations may affect SMS delivery.
Ready when you are
The next missed call can still become your next customer.
Give callers an immediate response and give your team one clear place to follow through.