Welcome the caller
Identify the firm and AI assistant clearly, then explain what information can be collected.
AI receptionist for law firms
A better first response for every new enquiry.
LimePhone answers around the clock, gathers structured intake information, identifies the right practice area, and hands promising or urgent matters to your team.
Clear AI disclosure · No legal advice · Human escalation by design
⚖ Practice area matched
New client intakeConfidential
Potential new matterEmployment · time-sensitive
JurisdictionState and county captured
Key dateTermination · 6 days ago
Next stepPriority review requested
✓ Summary sent securely
Responsive intake with deliberate boundaries
24/7new enquiries
Structuredmatter summaries
Escalatedwhen judgment matters
From enquiry to review
Consistent intake without turning the call into an interrogation.
Configure conversational questions for each practice area while keeping legal judgment and advice with qualified people.
Identify the matter
Capture the practice area, jurisdiction, parties, relevant dates, and desired outcome.
Apply boundaries
Avoid advice, promises, or an attorney-client relationship; route emergencies appropriately.
Create the next step
Request consultation times, transfer qualified calls, or send a structured review summary.
Matter-specific flows
Ask what your attorneys need to know first.
Use separate intake paths for practice areas, languages, locations, and existing clients.
LimePhone intake assistant● DISCLOSED AI
I was dismissed last week and want to know if I have a case.
I can collect information for the firm to review, but I cannot give legal advice. In which state did you work, and on what date were you dismissed?
Outcome: Jurisdiction and deadline-related facts captured for attorney review.
Trust by design
Automation with visible limits.
AI disclosure
Tell callers who they are speaking with instead of imitating a person.
No-advice boundary
Use approved language that keeps interpretation and advice with lawyers.
Time-sensitive flags
Surface dates and urgent circumstances for faster human review.
Conflict-check inputs
Collect names and entities required by your process without deciding the result.
Human transfer
Escalate high-value, distressed, existing-client, or uncertain calls.
Audit-ready context
Keep recordings, transcripts, and summaries according to your configured policy.
Common questions
Legal AI receptionist FAQ
Does the AI give legal advice?＋
No. The recommended workflow explicitly limits the assistant to approved information, intake, scheduling, and routing. Legal advice remains with qualified professionals.
Can it perform a conflict check?＋
It can collect the names and entities your firm requires, then send them into your review process. It should not independently clear a conflict.
Is LimePhone suitable for confidential calls?＋
Review LimePhone's current security, retention, recording, and integration terms against your professional obligations before deployment. Configure minimum necessary collection and human escalation.
Can it recognize existing clients?＋
Call flows can collect or use identifying details and route existing-client calls differently, subject to your integrations and configuration.
Start with your intake
Build a demonstration around one real practice area.
Bring your questions, boundaries, escalation policy, and consultation flow. Hear the complete caller experience before going live.