Answers as your business
Greet every caller professionally using your approved business information.
LimePhone answers plumbing calls 24/7, identifies urgent jobs, gathers the details your team needs, and moves ready customers toward a booking.
Use a new local number or ask about keeping your existing number.
Set the questions, boundaries, service areas, hours, and people who should receive urgent transfers.
Greet every caller professionally using your approved business information.
Capture the fault, property type, location, access, urgency, and caller details.
Use service area, working hours, and job-type rules to avoid wasted call-backs.
Offer a booking path, send a text, or transfer emergencies to the on-call person.
Give the AI a clear emergency policy and a human exit for situations that need judgment.
Confirm the postcode before your team spends time on the lead.
Send defined urgent jobs to the right on-call number.
Collect property, job, timing, and access details in a consistent format.
Connect the call to approved appointment or callback options.
Send confirmations, upload links, or next steps while still on the call.
Transfer high-value, urgent, or uncertain calls with context.
You define the phrases, situations, service hours, and escalation contacts. The AI follows those rules and can transfer qualifying calls to a person.
Only if you provide approved pricing guidance. For variable work, it can collect the information needed for an estimate and arrange the next step.
Yes. Add AI to after-hours, busy, overflow, or no-answer branches without requiring it to handle every call.
Bring your service area, emergency rules, and most common calls. We will build a realistic demonstration.